Engines & Transmission TAN

Last Updated: March 23, 2026

At Engines & Transmission TAN, we stand behind the quality of our products. We understand that sometimes a product may not meet your needs or there may be issues with compatibility, performance, or defects. This policy outlines the terms and conditions for returns, refunds, and exchanges.

We are located in Vlaardingen, The Netherlands, and comply with Dutch consumer protection laws and European Union regulations, including the EU Consumer Rights Directive.

Quick Reference

 
 
Issue Return Window Refund Type Restocking Fee
Change of mind (unused product) 14 days Full refund (excluding shipping) 15% (or actual costs)
Defective product 14 days (report) / 30 days (return) Full refund or replacement None
Wrong product shipped 14 days (report) / 30 days (return) Full refund or correct product None
Warranty claim Per warranty period Repair, replacement, or refund None

1. Returns for Change of Mind

If you change your mind about a purchase, you may return the product under the following conditions:

Eligibility Requirements

 
 
Requirement Details
Return window Within 14 days of receiving the product
Product condition Unused, uninstalled, and in original packaging
Product type Not eligible for custom-built or special-order items
Shipping Customer responsible for return shipping costs

Non-Returnable Items

The following items cannot be returned for change of mind:

  • Custom-built engines or transmissions (built to customer specifications)

  • Special-order parts (not regularly stocked)

  • Installed or used products (showing signs of installation, fluid, or wear)

  • Electrical components (ECUs, sensors, wiring harnesses)

  • Fluids, gaskets, and consumable items

  • Items damaged by improper installation or handling

Restocking Fee

A 15% restocking fee applies to change-of-mind returns to cover inspection, testing, and re-packaging costs. The fee will be deducted from your refund.

2. Returns for Defective or Incorrect Products

If you receive a defective product or an incorrect item, we will make it right at no cost to you.

Defective Products

 
 
Step Details
Report within 14 days of receipt
Required documentation Photos, description of defect, order number
Resolution Full refund (including shipping) or replacement at no cost
Return shipping We provide return label at no cost to you

Incorrect Products Shipped

 
 
Step Details
Report within 14 days of receipt
Resolution Full refund (including shipping) or correct product shipped
Return shipping We provide return label at no cost to you

What to Do

  1. Contact us immediately at support@enginestransmissiontan.nl

  2. Provide your order number and a description of the issue

  3. Include clear photos showing the defect or incorrect item

  4. Do not install the product if you suspect a defect

  5. Wait for return authorization before shipping

3. Warranty Returns

Products returned under warranty are handled according to the specific warranty terms for that product.

Warranty Periods

 
 
Product Type Warranty Period Coverage
Crate Engines 12 months / 12,000 miles Defects in materials and workmanship
Rebuilt Transmissions 12 months / 12,000 miles Defects in materials and workmanship
Remanufactured Engines 12 months / 12,000 miles Defects in materials and workmanship
Performance Engines 12 months (limited) Defects in materials; wear items excluded
Outboard Motors 12 months (varies by brand) Defects in materials and workmanship
Used Parts 30 days Functionality only; no cosmetic warranty

Warranty Exclusions

Warranty does not cover:

  • Improper installation (including incorrect torque, alignment, or fluids)

  • Improper break-in procedures

  • Modifications (including aftermarket tuning, nitrous, forced induction not originally designed for)

  • Racing or competition use (unless specifically stated)

  • Neglect, abuse, or improper maintenance

  • Damage from overheating, oil starvation, or detonation

  • Normal wear and tear

  • Labor costs for removal or installation (unless specified in warranty)

  • Consequential damages (see Section 7)

Warranty Claim Process

 
 
Step Details
1. Contact us Email support@enginestransmissiontan.nl with order number, photos, and description
2. Claim evaluation We review documentation; may request additional information
3. Return authorization If approved, we issue RMA number and return instructions
4. Product inspection We inspect returned product to verify warranty claim
5. Resolution Repair, replacement, or refund as determined by warranty terms

4. Return Process

Step-by-Step Instructions

 
 
Step Action
1. Obtain Return Authorization Contact us before returning any product. Unauthorized returns may be refused.
2. Package the product Use original packaging if possible. Ensure product is securely packed to prevent damage during shipping.
3. Include documentation Include RMA number, order number, and reason for return inside the package.
4. Ship to our address Engines & Transmission TAN
3134KL Vlaardingen
The Netherlands
5. Track your shipment Use tracking for your protection. We are not responsible for lost returns.

Return Address

text
Engines & Transmission TAN
Attn: Returns Department
3134KL Vlaardingen
The Netherlands

5. Refunds

Refund Processing

 
 
Condition Refund Amount Processing Time
Defective product Full purchase price + original shipping Within 14 days of inspection
Wrong product shipped Full purchase price + original shipping Within 14 days of inspection
Change of mind Purchase price minus restocking fee (15%) Within 14 days of inspection
Warranty claim Per warranty determination Within 30 days of inspection

Refund Method

Refunds are issued to the original payment method used for the purchase:

  • Credit/debit card: Refund appears within 3–10 business days (depends on your bank)

  • Bank transfer: Refund processed within 5–7 business days

  • Cash payments: Refund via bank transfer; provide IBAN details

Shipping Costs

 
 
Scenario Original Shipping Return Shipping
Defective product Refunded Paid by E&T TAN
Wrong product shipped Refunded Paid by E&T TAN
Change of mind Not refunded Paid by customer

6. Cancellations

Order Cancellation

 
 
Stage Cancellation Policy
Before shipping Full refund, no fee
After shipping, before delivery Full refund minus shipping costs
After delivery Subject to return policy above
Custom/special order Cancellation fee may apply; non-refundable deposit

How to Cancel

Contact us immediately at support@enginestransmissiontan.nl with your order number and cancellation request.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Engines & Transmission TAN is not liable for consequential, incidental, or indirect damages arising from the use or inability to use our products.

  • Liability is limited to the purchase price of the product.

  • Installation costs are not covered unless explicitly stated in the product warranty.

  • Damage from improper installation, misuse, or modification voids all warranties and return eligibility.

8. International Returns

For customers outside the Netherlands:

 
 
Consideration Details
Return shipping Customer responsible unless product defective or incorrect
Customs fees Customer responsible for any customs fees on returned items
Return window Based on delivery date, not shipping date
Documentation Mark package as “Returned Goods” to avoid additional customs charges

9. Dispute Resolution

If you are unsatisfied with our resolution:

  1. Contact us first – We are committed to resolving issues fairly

  2. Escalate to management – Request to speak with a manager

  3. European Consumer Centre (ECC) – For cross-border disputes, you may contact ECC Netherlands

ECC Netherlands Contact:

10. Contact Information

For all return, refund, and warranty inquiries:

 
 
Method Details
Email support@enginestransmissiontan.nl
Phone [Add your phone number]
Address 3134KL Vlaardingen, The Netherlands
Hours Mon-Fri 8:00-18:00 | Sat 9:00-14:00

When contacting us, please include:

  • Your order number

  • Product name and SKU

  • Detailed description of the issue

  • Photos (for defects or damage)

Return Request Form

To initiate a return, please complete this form and email it to support@enginestransmissiontan.nl.

Return Request Form

 
 
Field Details
Order Number  
Order Date  
Full Name  
Email Address  
Phone Number  
Product Name  
Product SKU (if known)  
Reason for Return ☐ Defective
☐ Wrong product shipped
☐ Change of mind
☐ Warranty claim
☐ Other: _______________

Description of Issue:
(Please provide detailed information, including when the issue was discovered, any troubleshooting performed, and photos attached)

Signature: ______________________

Date: ______________________

Summary

 
 
Question Answer
How long do I have to return a product? 14 days from receipt for change of mind; 14 days to report defects
Who pays return shipping? Customer for change of mind; E&T TAN for defects or incorrect items
Is there a restocking fee? 15% for change of mind returns; none for defects or warranty
Can I return a custom-built engine? No, custom and special-order items are non-returnable
What if my product fails under warranty? Contact us for warranty claim evaluation
How long does a refund take? Within 14 days of inspection

Engines & Transmission TAN is committed to your satisfaction. We value your business and will work diligently to resolve any issues fairly and promptly.