Privacy policy - enginestransmissiontan.nl

WHO WE ARE

Privacy Policy Effective Date: March 23, 2026 Last Updated: March 23, 2026

Engines & Transmission TAN (“we”, “us”, or “our”), located at 3134KL Vlaardingen, The Netherlands, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://enginestransmissiontan.nl/ (the “Website”), place orders, contact us, or interact with our services.

We act as the data controller under the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Dutch data protection laws. By using the Website, you consent to the practices described in this policy.

What Personal Data We Collect and Why We Collect It

1. Personal Data We Collect

We collect the following categories of personal data:

Identity & Contact Data: name, email address, telephone number, billing/shipping address
Transaction Data: order details, payment information (processed securely via third-party providers – we do not store full card details), invoice data
Technical & Usage Data: IP address, browser type/version, operating system, device information, pages visited, time/date of visit, referring/exit pages, clickstream behavior
Marketing & Communications Data: preferences for receiving newsletters/offers, subscription status
Account Data (if you create an account): username, password (hashed), order history

We do not collect special categories of personal data (sensitive data) such as racial/ethnic origin, political opinions, health data, etc.

2. How We Collect Your Data

Directly from you: when you place an order, create an account, fill out forms, subscribe to newsletters, send inquiries, or chat with support
Automatically: via cookies, server logs, analytics tools (see our separate Cookie Policy)
From third parties: shipping carriers (tracking updates), payment providers (confirmation of payment), fraud prevention services

3. Contact Forms

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4.Legal Basis for Processing (GDPR Art. 6)

We process your personal data on the following lawful bases:

Performance of a contract (Art. 6(1)(b)): to process orders, deliver products, handle payments, provide customer support, issue invoices
Legal obligation (Art. 6(1)(c)): tax & accounting compliance, responding to legal requests
Legitimate interests (Art. 6(1)(f)): fraud prevention, Website security, improving services, direct marketing of similar products (you can opt out)
Consent (Art. 6(1)(a)): for non-essential cookies, marketing emails/newsletters (you can withdraw consent at any time)

5. How We Use Your Personal Data

To fulfill and manage your orders (including shipping and returns)
To process payments and prevent fraud
To communicate with you about your orders, support requests, and account
To send transactional emails (order confirmations, shipping updates)
To improve the Website, analyze usage, and fix bugs
To send marketing communications (only if you consented or based on legitimate interest for similar products)
To comply with legal obligations (e.g., tax reporting, warranty claims)

6. Sharing Your Personal Data

We share your data only when necessary:

Service providers (processors): hosting (e.g., WordPress/WooCommerce host), payment gateways (Mollie, Stripe, etc. – they never share full card data with us), shipping carriers (PostNL, DHL, etc.), email service providers, analytics tools
Legal authorities: if required by law, court order, or to protect our rights
Business transfers: in case of merger, acquisition, or sale of assets

We do not sell your personal data to third parties for marketing purposes.

All processors are bound by GDPR-compliant data processing agreements.

7. International Transfers

Some of our processors (e.g., Google Analytics, certain cloud services) may be located outside the EEA. We ensure appropriate safeguards are in place:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Binding Corporate Rules (where applicable)

8. Data Retention

We keep your personal data only as long as necessary:

Order & transaction data: 7 years (Dutch tax law requirement)
Account data: until you delete your account (or longer if required by law)
Marketing data: until you unsubscribe/withdraw consent
Technical logs: up to 26 months (or shorter where possible)

After retention periods, data is securely deleted or anonymized.

9. Your Rights (GDPR)

You have the following rights regarding your personal data:

Right to access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object (especially to direct marketing)
Right to withdraw consent (where processing is based on consent)
Right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, email us at support@enginestransmissiontan.nl. We will respond within one month (extendable under GDPR rules).

10. Security

We implement appropriate technical and organizational measures to protect your data, including encryption (SSL/TLS), access controls, regular security updates, and secure payment processing. However, no method of transmission over the internet is 100% secure.

11. Children’s Privacy

Our Website and services are not directed to children under 16. We do not knowingly collect data from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Significant changes may be notified via email or a prominent notice on the Website.

13. Changes to This Policy

14. Contact Us

For questions, requests, or complaints about this Privacy Policy: Email: support@enginestransmissiontan.nl Address: Engines & Transmission TAN, 3134KL Vlaardingen, The Netherlands.